Performance Bicycle at 15048 San Pedro Avenue, San Antonio, Texas.

Recently I had written a pretty scathing review of this shop. It was done in the heat of the moment when I was frustrated with one of the Spin Doctors. Recently during a chance encounter with the store manager, he asked me about the incident. He apologized for what happened and gave a very good explanation about what occurred. He also advised me if I ever had any issues in the future to reach out and contact him. He further explained things they were doing to further enhance the customer service experience at Performance and insight on the new store under development. We spent a good 30 minutes just talking about the store and some more apologies were issued about my experience. Two things stand out here. Number 1, he remembered me as a customer and had actually read the review I left. Number 2, he took the time to re-assure me that Performance has my back as a customer service provider and was eager to make that bad experience right for me. It was enough for me to realize why I enjoyed this store to begin with. I moved it up to 4 stars just because I haven't been back since the incident and I'm eager to see how things are now.