Banfield Pet Hospital at 5435 West Loop 1604 North, San Antonio, Texas.

I will never be taking my furr baby there again. We took my baby in because she seemed to have injured herself while coming down the stairs, she couldnt walk and was crying and shaking. When i got to the banfield location, i told the lady that my puppy seemed to be in alot of pain and i had no clue what was going on. She told me that the Dr was in a room so it might be a while to talk to her. She went to the back and came back and told me that the Dr had said that she couldnt see her, i even offered to wait after she was done with the other dogs that had scheduled appointments and even like that she showed no sympathy and said she couldnt see her at all but to schedule an appt for another day. Keep in mind that it clearly says on the wall that INJURED PATIENTS come first. The lady at the front started calling other banfield locations and she came to tell me that one location could see her til tomorrow. TOMORROW?!?! If anyone can relate, seeing your furr baby in pain and not knowing what it could be is the worst feeling in the world. I am extremely disappointed with the lack of compassion and professionalism. Time to cancel my insurance and start looking for a new vet.