Access Key And Security at 6644 San Pedro Avenue, San Antonio, Texas.

I called Access Key on Thursday requesting a new remote and key for my car. The lady taking the call told me the price and said the remote/key would arrive on Friday. She re-assured me that a technician would come to the house on Friday to program the car & key. I waited all day Friday and I never got a call so I called them Friday at 5:00. That same lady told me that the key had arrived at 4:00 p.m. and it was too late to schedule a technician. I again, was told that the technician would come by on Monday at 8:30. Monday at 8:30 a.m. no technician and no call from Access Key. I called them at 9:00 a.m to find out the status. I got nothing but poor excuses, technicians not showing up for work due to food poisoning etc. I had to threat then with a bad review before I got any help. Finally, around 11:00 a.m Salvatore Tornabene arrived and in no time, the job was done. Salvatore was very professional and apologized for the mishaps ( even though it really wasn't his fault.) I probably won't use this company again but it's nice knowing they have decent technicians.

Access key went above & beyond to take care of a key i needed for my truck. Anthony "Tony" did a great job fixing an issue i had as well. Great people